![]() I see that you are running some IOBit software. Please also paste that along with the FRST.txt into your reply. This will also generate another log ( Addition.txt - also located in the same directory as FRST.exe/FRST64.exe).It will produce a log called FRST.txt in the same directory the tool is run from.Ensure that the following are ticked as in the image below.When the tool opens click Yes to the disclaimer.> Windows 8 users will be prompted about Windows SmartScreen protection - click More information and Run. There will be 2 versions offered, if you know which version is the one you need, download that one, if not, download both, only one will work on your computer, that is the one you need. Please download Farbar Recovery Scan Tool and save it to your Desktop. ![]() But if you plan on being gone for a longer period, just let me know and I will hold it open for you. If you do not reply within 3 days, your topic will be closed. If you have any questions or get stuck, stop and ask.I am here to help you make this go as smoothly as possible. Only paste the contents of log files into your reply, DO NOT attach any log files unless requested to do so. This takes time which we give freely so I ask that you do us the courtesy of seeing it through. We have to analyse hundreds of lines in log files. malware removal is difficult and time consuming. ![]() It is best if you can avoid using the computer at all, apart from to perform the cleaning steps to ensure that any infections aren't spread. Also only use the tools I instruct in the manner provided as they are very powerful and if not used properly can cause even more problems. Refrain from using any tool that hasn't been instructed as it could alter the process that we are working through and cause further problems. In this event, please have your original installation disks to hand and be prepared to have to format and reinstall your computer. I will do everything in my power to ensure that this clean is successful, but occasionally failure hits us all. If at all possible, Make backups of all your important files, whilst we will do our best to ensure that no files are lost or damaged, sometimes things can go wrong. This can render your computer unbootable. They must not be used on another computer or unsupervised at another time. Please be aware, the fixes we perform are specific to this machine, at this moment in time. The following guidelines are important but the ones highlighted in RED are of the highest importance and must not be skipped. If you are receiving help elsewhere, please let me know so we can close this thread and help someone else.īefore going any further, I recommend that you print out (or save to a file) these guidelines and also the instructions when I post them, as part of the repair process may involve going into safe mode and therefore you will not have internet access.When we start the process, the list of instructions must be followed closely, it may seem difficult at times but it is important that you stay with me until your computer is declared clean.Malware removal can be a long process and will at times get complicated with multiple steps to perform to ensure that your system is no longer infected.My nickname is Ruggie and I will be assisting you in cleaning your computer. Thank you again!Įdited by Valinorum, 15 January 2015 - 02:43 AM. I am posting on the infected computer, and if for some reason I don't respond to the thread feel free to message me at Email ID removed. I should inform you that I for some reason was switched back to my original profile and givin access to the hackers created profile on my computer which I am not sure what to do with. I also downloaded something earlier today that appeared to start the problem! I also need to mention two other friends said the hacker used Lynxus to do some other stuff on the computer. The information apparently lead my friend to believe I had a trojan virus from a fake Avast/Advanced System Care Program. I have some basic info on what could be the cause, a friend of mine looked at a folder I clicked on earlier today and it had really important information on it regarding what's going on with my computer. I have been experiencing things such as a black backround on my desktop programs dissapearing and my firewall being disabled aswell as the computer restarting and putting me on a different profile. Hello, I have recently discovered that my computer was hacked and I don't know what to do at this point.
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